SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DaxxHolding (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://daxxholding.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivered in two weeks, i'm happy!
All very well, i arrive fast, it is recommended
Received quickly, charging work. Until she could connect to a cell phone. I'll write later how I'll connect. Thank you. look fashionable
Ok
The clock came for 2 weeks For such a price they are very good
As the declared clock shows the steps, time, distance and using the application can be controlled by other settings. Displays calls, sms, skype and other messengers. For its price very good divais
Watch's here. Kind of norms. I have not tried it yet, they are charging.
Came very quickly to ukraine in two weeks. The product corresponds to the description.
buena
Thank you very much for the fast delivery, came well packed until checked put to charge, very much that is charged from usb. The strap is bright red well fastened.
Came in for 2 weeks, discharged. Charged. I have enough charge for a day, someone writes more, i do not know why. For such money norms. We needed to count the steps and calories, swimming with them in the pool. Working. Happy.
Very accurate can't wait to use it
I recommend the store definitely! The seller sent the order very promptly, the delivery was on time, the package was well packed. BUT, the clock, or rather the Fitnestreker score 3 out of 5. Pros: beautiful design, neatly sit on the hand Cons: often loses touch with the phone, bluetooth is not stable. Does not show messages from Viber and Telegrams. Small informative recommended application in the smartphone
Excellent product store and helpful…
Thank you!!! Everything came quickly, everything works.
Thank you!!! Everything came quickly, everything works how much the battery will keep until i know.
The goods are happy! After establishing the application in the phone through bluetooth, it connected to the clock! At a distance hours from the phone (neighboring room) hours do not work